Terms of Service

By accessing or using UGCBloom (operated by AiDevLimited), you agree to be bound by these Terms of Service and all applicable laws and regulations. If you do not agree with any of these terms, you are prohibited from using or accessing this platform.

These terms apply to all users of the platform, including brands, creators, and any other visitors.

UGCBloom is a managed user-generated content (UGC) marketplace that connects brands with vetted creators to produce short-form video content at scale. Brands create campaigns with a brief and budget; creators apply, produce content, and are paid based on performance and approval.

UGCBloom acts as an intermediary — facilitating campaign management, content review, and payment processing — but is not a party to the creative agreement between brands and creators beyond what is described here.

To use UGCBloom you must be at least 18 years old and capable of entering into a legally binding agreement. By registering, you represent and warrant that all information you provide is accurate and current.

You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account. Notify us immediately at xenia@ugcbloom.com if you suspect any unauthorised use.

UGCBloom reserves the right to refuse service, terminate accounts, or remove content at its sole discretion.

As a creator on UGCBloom, you agree to: (a) only submit original content that you have the right to use and distribute; (b) not infringe on any third-party intellectual property rights, including music, trademarks, or copyrighted material; (c) accurately represent yourself and your audience; (d) follow the campaign brief provided by the brand.

Content that is defamatory, obscene, deceptive, or otherwise unlawful is strictly prohibited and may result in immediate account termination and forfeiture of any pending earnings.

By participating in campaigns, you grant UGCBloom the right to repost and feature your submitted content on our own channels and marketing materials for platform promotional purposes. See our Creative Rights Policy for full details.

As a brand on UGCBloom, you agree to: (a) provide accurate and complete campaign briefs; (b) review and approve or reject submitted content in a timely manner; (c) use approved content only for the purposes outlined in the campaign agreement.

Brands may use approved creator videos for organic social media posting and paid advertising campaigns as a standard part of the collaboration. Extended, exclusive, or whitelisting rights must be negotiated separately with the creator.

Brands must not request content that is misleading, illegal, or in violation of any platform's advertising policies.

All payments are processed securely through Stripe or ACH bank transfer. By using the platform, you agree to Stripe's Terms of Service where applicable. UGCBloom collects a service fee as described at the point of purchase.

Creator payouts are initiated by AiDevLimited following content approval and any applicable holding period. UGCBloom is not responsible for delays caused by third-party payment processors or incorrect banking details provided by the user.

All fees are non-refundable except where required by law or explicitly stated otherwise by UGCBloom in writing.

Brands may adjust campaign budgets and per-creator payout rates at any time while a campaign is active. Payout rates are locked in at the time a creator submits their content — any videos already submitted before a rate change will be paid at the rate that was in effect when they were submitted. Videos submitted after the change will be subject to the updated rate. UGCBloom is not obligated to notify creators of rate changes in advance, though we endeavour to do so where practicable.

Creators retain ownership of the videos they produce. Brands are granted usage rights as described in our Creative Rights Policy. UGCBloom retains no ownership of creator content beyond the promotional licence described above.

UGCBloom's name, logo, wordmark, and all associated branding are the exclusive property of AiDevLimited. You may not use our branding without prior written consent. View the full Creative Rights Policy for details on content ownership.

Brands and creators may exchange confidential information through the platform, including but not limited to campaign briefs, budgets, pricing, creative strategy, and unreleased product details. You agree to keep all such information strictly confidential and not disclose it to any third party without the prior written consent of the disclosing party.

This obligation of confidentiality survives the termination of your account and continues for a period of two (2) years after the information was received.

For a period of twelve (12) months following your last interaction with a brand or creator discovered through UGCBloom, you agree not to solicit, engage, or contract with that party outside the platform for services substantially similar to those offered on UGCBloom, for the purpose of avoiding platform fees.

This applies to both brands and creators. If UGCBloom reasonably determines that circumvention has occurred, it reserves the right to invoice the circumventing party for the fees that would have been payable and to suspend or terminate the offending account.

You must not: (a) use the platform to spam, harass, or harm other users; (b) attempt to reverse-engineer, scrape, or copy any part of the platform; (c) circumvent UGCBloom to directly contact creators or brands discovered through the platform for the purpose of avoiding fees; (d) use automated tools to access the platform without express written permission; (e) impersonate any person or entity.

Creators are strictly prohibited from using virtual private networks (VPNs), proxy servers, or any other tools or methods to alter, mask, or misrepresent their geographic location for the purpose of accessing or participating in campaigns designated for specific countries or regions. UGCBloom reserves the right to verify user locations, and any detected use of location manipulation tools may result in immediate suspension from active campaigns, forfeiture of pending earnings, and permanent restriction from the platform.

Artificially inflating or fabricating performance metrics — including but not limited to views, clicks, engagements, or any other campaign statistics — through the use of bots, crawlers, click farms, artificial intelligence tools, purchased traffic, or any other fraudulent or deceptive means is strictly prohibited. Any creator found to have engaged in such activity will have all pending and future payments withheld and will be permanently banned from the platform. UGCBloom reserves the right to pursue recovery of any payments already made in connection with fraudulently inflated metrics.

Violation of these prohibitions may result in immediate account suspension and legal action.

UGCBloom reserves the right to review, reject, or remove any content submitted through the platform at its sole discretion, including content that violates these Terms, applicable laws, or the campaign brief provided by the brand.

Content decisions made by UGCBloom are final. While we endeavour to provide reasoning for content removal, we are not obligated to do so. Repeated submission of content that violates platform guidelines may result in account suspension or termination.

Creators on UGCBloom are independent contractors, not employees, agents, or partners of AiDevLimited or any brand on the platform. Nothing in these Terms creates an employment, partnership, joint venture, or agency relationship.

Creators are solely responsible for reporting and paying all applicable taxes — including income tax, self-employment tax, VAT, or any other tax — arising from payments received through UGCBloom. UGCBloom does not withhold taxes on creator payouts and will not provide tax advice. Creators are responsible for obtaining their own professional tax guidance.

Where required by law, UGCBloom may issue tax reporting forms (such as IRS Form 1099 for US-based creators) and may request tax identification information from creators as a condition of receiving payouts.

You agree to indemnify, defend, and hold harmless AiDevLimited, its officers, directors, employees, and agents from and against any and all claims, damages, losses, liabilities, costs, and expenses (including reasonable legal fees) arising out of or related to: (a) your use of the platform; (b) your breach of these Terms; (c) any content you submit, post, or transmit through the platform; (d) your violation of any third-party rights, including intellectual property or privacy rights; or (e) any fraudulent, negligent, or wrongful act or omission by you.

This indemnification obligation survives the termination of your account and these Terms.

By using UGCBloom, you consent to the collection, processing, and storage of your personal data as described in our Privacy Policy. UGCBloom processes personal data in accordance with applicable data protection laws, including the Hong Kong Personal Data (Privacy) Ordinance.

If you are located in the European Economic Area (EEA), the United Kingdom, or any other jurisdiction with data protection laws, you acknowledge that your personal data may be transferred to and processed in jurisdictions that may not provide the same level of data protection as your home jurisdiction. By using the platform, you consent to such transfers.

UGCBloom implements reasonable technical and organisational measures to protect your personal data. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

Either party may terminate their account at any time. UGCBloom may suspend or terminate your access immediately, without prior notice or liability, for any reason, including if you breach these Terms.

Upon termination, your right to use the platform ceases immediately. Provisions of these Terms that by their nature should survive termination — including ownership, disclaimers, indemnity, and limitations of liability — shall survive.

UGCBloom may experience downtime for scheduled maintenance, updates, or unforeseen technical issues. We will endeavour to provide advance notice of planned maintenance where practicable, but make no guarantee of uninterrupted service.

AiDevLimited shall not be liable for any loss, damage, or inconvenience caused by temporary or permanent unavailability of the platform, including loss of data, missed campaign deadlines, or delayed payouts resulting from platform downtime.

The platform is provided on an "as is" and "as available" basis without warranties of any kind. UGCBloom does not guarantee that the platform will be uninterrupted, error-free, or that results from its use will meet your expectations.

To the maximum extent permitted by law, AiDevLimited shall not be liable for any indirect, incidental, special, consequential, or punitive damages — including loss of profits, data, or goodwill — arising out of or in connection with your use of the platform.

Campaigns promoting age-restricted or regulated products — including but not limited to alcohol, tobacco, gambling, pharmaceuticals, supplements, or financial services — must comply with all applicable advertising laws and platform policies in the target jurisdictions.

Creators participating in such campaigns are responsible for ensuring that their content complies with all relevant regulations, including age-gating, required disclaimers, and truthful representation of product benefits. UGCBloom reserves the right to reject or remove content that does not meet regulatory standards.

Brands are solely responsible for ensuring their campaign briefs comply with applicable advertising regulations for regulated products and must clearly disclose any regulatory requirements to creators within the brief.

AiDevLimited shall not be liable for any failure or delay in performing its obligations under these Terms where such failure or delay results from circumstances beyond its reasonable control, including but not limited to natural disasters, pandemics, war, terrorism, riots, government actions, power failures, internet or telecommunications failures, or cyberattacks.

In the event of a force majeure, affected obligations shall be suspended for the duration of the event. If the event continues for more than sixty (60) days, either party may terminate the affected agreement by providing written notice.

These Terms are governed by and construed in accordance with the laws of Hong Kong SAR.

In the event of any dispute arising out of or in connection with these Terms, the parties agree to first attempt to resolve the matter through good-faith negotiation. If the dispute is not resolved within thirty (30) days, it shall be referred to and finally resolved by arbitration administered by the Hong Kong International Arbitration Centre (HKIAC) in accordance with its then-current rules. The seat of arbitration shall be Hong Kong. The language of arbitration shall be English.

Notwithstanding the above, either party may seek injunctive or other equitable relief in any court of competent jurisdiction to prevent irreparable harm.

If any provision of these Terms is found to be unenforceable or invalid by a court of competent jurisdiction, that provision shall be limited or eliminated to the minimum extent necessary, and the remaining provisions shall remain in full force and effect.

These Terms, together with our Privacy Policy and Creative Rights Policy, constitute the entire agreement between you and AiDevLimited regarding your use of UGCBloom and supersede all prior agreements, representations, and understandings.

You may not assign or transfer your rights or obligations under these Terms without the prior written consent of AiDevLimited. AiDevLimited may assign its rights and obligations under these Terms without restriction, including in connection with a merger, acquisition, or sale of assets.

UGCBloom reserves the right to update these Terms at any time. We will notify users of significant changes via email or a prominent notice on the platform. Continued use of the platform after changes are posted constitutes acceptance of the updated Terms.